Normal business hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Media outlets are instructed to send all inquiries to mcsocommunications@monroecounty.gov or contact the PIO via phone.

Public Information Officer (PIO) Deputy Brendan Hurley can be reached directly at 585-753-4840.

Communications Director Amy Young may be reached directly at 585-753-4518.

Off hours (after 5:00 p.m. Monday through Friday, weekends, and holidays) Media outlets are instructed to call Media Line at 585-753-2978 for information on developing/breaking news and incidents. The Watch Commander will, in turn, disseminate requested information to all local media outlets.

All other inquiries, including requests for “enterprise” stories, may be made by contacting the Communications Office at MCSOCommunications@monroecounty.gov. These requests will be answered during normal business hours.